Shipping
We currently deliver our chocolates across most of Australia. We do not deliver to Western Australia, Northern Territory or North Queensland.
All orders are express posted in temperature-controlled packages. Shipping costs $11.95 for orders under $110. All orders $110 or above receive free shipping in Australia.
Most orders are ready for dispatch within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare.
We do not ship on Fridays although you may receive an order on Fridays (unless special arrangements have been made), Saturdays, Sundays or public holidays. While we will do what we can to ensure your order is delivered on time, Guilty Chocolates cannot be held responsible for conditions beyond our control such as carriers interruptions, severe weather, service etc.
Returns
Due to the perishable nature of our product, we do not offer returns.
If there is an issue with your product and you would like to request a refund, please contact us.
Any complaint must be submitted within 24 hours via an email to sales@guiltychocolates.com.au customer service after the transaction. The request will be reviewed as soon as possible, and a response will be provided on how we propose to rectify the experience.
All products are sold on a no return for credit basis, unless the products are received in a damaged state, are faulty, or incorrectly supplied.
Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to our customers satisfaction. We will process any approved refunds within 5 business days of approval.